Returns & Refunds Policy for Mollys
Effective Date: 07.06.25

At Mollys, we want you to love your purchase. If for any reason you are not satisfied with your order, we’re here to help. Please read our returns and refund policy below, which outlines how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns on non-perishable items such as:

  • Candles

  • Vases

  • Home accessories

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Returns must be requested within 14 days of receiving your order.

Unfortunately, perishable items, such as flowers and live plants, are non-returnable and non-refundable unless they arrive damaged or defective.

2. How to Request a Return

To request a return, please contact us at [insert email address] with the following details:

  • Your full name and order number

  • The item(s) you wish to return

  • The reason for the return

  • A photo (if the item arrived damaged or faulty)

We’ll respond within 2 business days with return instructions.

3. Refunds

Once we receive and inspect the returned item(s), we’ll notify you of the approval or rejection of your refund.

If approved:

  • A refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Shipping costs are non-refundable, and customers are responsible for return postage unless the item is faulty or incorrect.

4. Damaged or Faulty Items

If your order arrives damaged or defective, please email us at [insert email address] within 48 hours of delivery with a photo of the issue. We’ll offer a refund, replacement, or store credit depending on your preference and item availability.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

6. Non-Returnable Items

The following cannot be returned or refunded:

  • Fresh flowers

  • Live plants

  • Gift cards

  • Sale items (if marked as final sale)

7. Contact Us

If you have any questions about your order, delivery, or our returns process, please get in touch:

Mollys